Mystery Guild - Long time member
The longer I am a member the worse the service has become, have searched for other clubs but seem to stay with it. They just don't improve but for the prices you would think they would have more pride in their business practices. Maybe a company from India could start up and take over!
I have been a member of the Mystery Guild (not on line) for at least 20 years. Several weeks ago I received a notice (by mail) that there was a past due balance of $31.45. In fact I had just mailed the check about 5 days earlier. But truthfully don't know how tardy the...Read more
Refund From Mystery Guild Book Review
Was charged for 2 credits, even though the box told asked me twice if I want to buy. I hit both denies. No I see you charged me anyway. I want a refund for the full amount you took from my bank.
Mystery Guild used to be a wonderful site for mystery book lovers... However, ever since they've been under new management - they've tanked and you WILL be disappointed in the service, quality of books & bogus billing!! I recently ordered a "cat mystery" book (no. 3 in...Read more
I called MG because I had noticed a charge on my credit card. The rep told me that the $25+ was for credits I had received and I had not canceled. So I thought since, somehow I had paid for a book, I might as well order one. Then I got this month's credit card...Read more
Last month, I cancelled my membership. I didn't receive my shipment, even though the payment was debited from my checking account. I didn't contact Mystery Guild (my fault...couldn't remember to). Also, hours at work are very limited now, so I can't afford the...Read more
I've been a preferred customer for over 25 years. I haven't bought a book in months since the new 3 picks limits my choices. It is a terrible practice. Why not just let the customer choose their first choice that is more money. What...Read more
MYSTERY GUILD IS NOT TO BE TRUSTED!!! DO NOT TRUST MYSTERY GUILD NOW-A-DAYS!!!!!!!!!!!!!!!!!!!!!!!! THEY’VE CHANGED THEIR POLICIES TO GIVE ONLY BAD “SERVICE” AND TO TREAT OLD CUSTOMERS LIKE DIRT!!!! I was a customer for 25-30 years and had been upped to...Read more
They no longer offer great deals that they used to, for example, 4 or more books for $10 each and free shipping! Now you have to buy their credits and then wait for a book you want as the offer of the month to add two more at a better cost. There is no point in being...Read more
I try to brin up mystery guild either on safari or google and get everything BUT log in page, and a 404 notice. All I want to do is use my membership to buy books, it's never been anything but a hassle. I am firstname.lastname@example.org acct no78252364. Just tell me how to...Read more
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