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I have been a member of the Mystery Guild (not on line) for at least 20 years. Several weeks ago I received a notice (by mail) that there was a past due balance of $31.45. In fact I had just mailed the check about 5 days earlier. But truthfully don't know how tardy the...
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#1084731
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Mystery Guild used to be a wonderful site for mystery book lovers... However, ever since they've been under new management - they've tanked and you WILL be disappointed in the service, quality of books & bogus billing!! I recently ordered a "cat mystery" book (no. 3 in...
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2.0
#1018575
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I called MG because I had noticed a charge on my credit card. The rep told me that the $25+ was for credits I had received and I had not canceled. So I thought since, somehow I had paid for a book, I might as well order one. Then I got this month's credit card...
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#908700
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Refund From Mystery Guild Book Review

Mystery Guild
#1022383
Was charged for 2 credits, even though the box told asked me twice if I want to buy. I hit both denies. No I see you charged me anyway. I want a refund for the full amount you took from my bank.
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Last month, I cancelled my membership. I didn't receive my shipment, even though the payment was debited from my checking account. I didn't contact Mystery Guild (my fault...couldn't remember to). Also, hours at work are very limited now, so I can't afford the...
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lemonshark17
lemonshark17

This has happened to me also! Smart to cancel your card ...

h.kitchener
h.kitchener

Now you understand why using a debit card, which allows someone to take money directly from your account is so dangerous. Best use a credit card.

#899917
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I've been a preferred customer for over 25 years.  I haven't bought a book in months since the new 3 picks limits my choices.  It is a terrible practice.  Why not just let the customer choose their first choice that is more money.  What...
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Anonymous
Anonymous

I totally agree with you.I was a member for many years. Why they would change their format and no longer have bargain books, or other specials, is beyond me. Now I shop at Bar...

#884463
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MYSTERY GUILD IS NOT TO BE TRUSTED!!! DO NOT TRUST MYSTERY GUILD NOW-A-DAYS!!!!!!!!!!!!!!!!!!!!!!!! THEY’VE CHANGED THEIR POLICIES TO GIVE ONLY BAD “SERVICE” AND TO TREAT OLD CUSTOMERS LIKE DIRT!!!! I was a customer for 25-30 years and had been upped to...
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lemonshark17
Anonymous

AMEN! Do not trust them anymore ...

I didn't like
  • Treatment of long time customer
#803194
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They no longer offer great deals that they used to, for example, 4 or more books for $10 each and free shipping! Now you have to buy their credits and then wait for a book you want as the offer of the month to add two more at a better cost. There is no point in being...
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3.0
I liked
  • Ease of having books delivered to my door
I didn't like
  • Treatment of long time customer
#802523
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I try to brin up mystery guild either on safari or google and get everything BUT log in page, and a 404 notice. All I want to do is use my membership to buy books, it's never been anything but a hassle. I am willairwin@icloud.com acct no78252364. Just tell me how to...
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I liked
  • New format of credits
#764988
Reply to reviews
please , please stop taking money out of my account. I want to opt out.this causes me to have over drafts i did not tell you to do this. please put my money back and do not bother me again. please let me know filercatherine@yahoo.com. thank you.please talk to me . i do...
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#762447
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Your member credits are great if you continuously buy books, but I don't have the money to buy many books - and so you charge me because I don't buy. that seems totally unfair - so please cancel my membership and quit charging me when I don't use the credits. I have...
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3.0
I liked
  • Range of authors
I didn't like
  • Unauthorized charges
#762153
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