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I have been a member of the Mystery Guild (not on line) for at least 20 years. Several weeks ago I received a notice (by mail) that there was a past due balance of $31.45. In fact I had just mailed the check about 5 days earlier. But truthfully don't know how tardy the...
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#1084731
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Mystery Guild used to be a wonderful site for mystery book lovers... However, ever since they've been under new management - they've tanked and you WILL be disappointed in the service, quality of books & bogus billing!! I recently ordered a "cat mystery" book (no. 3 in...
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2.0
#1018575
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I called MG because I had noticed a charge on my credit card. The rep told me that the $25+ was for credits I had received and I had not canceled. So I thought since, somehow I had paid for a book, I might as well order one. Then I got this month's credit card...
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#908700
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Mystery Guild - Long time member

Mystery Guild
#1127215
1.7
Details
The longer I am a member the worse the service has become, have searched for other clubs but seem to stay with it. They just don't improve but for the prices you would think they would have more pride in their business practices. Maybe a company from India could start up and take over!
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Style and Design

Refund From Mystery Guild Book Review

Mystery Guild
#1022383
Was charged for 2 credits, even though the box told asked me twice if I want to buy. I hit both denies. No I see you charged me anyway. I want a refund for the full amount you took from my bank.
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Last month, I cancelled my membership. I didn't receive my shipment, even though the payment was debited from my checking account. I didn't contact Mystery Guild (my fault...couldn't remember to). Also, hours at work are very limited now, so I can't afford the...
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lemonshark17
lemonshark17

This has happened to me also! Smart to cancel your card ...

h.kitchener
h.kitchener

Now you understand why using a debit card, which allows someone to take money directly from your account is so dangerous. Best use a credit card.

#899917
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I've been a preferred customer for over 25 years.  I haven't bought a book in months since the new 3 picks limits my choices.  It is a terrible practice.  Why not just let the customer choose their first choice that is more money.  What...
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Anonymous
Anonymous

I totally agree with you.I was a member for many years. Why they would change their format and no longer have bargain books, or other specials, is beyond me. Now I shop at Bar...

#884463
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MYSTERY GUILD IS NOT TO BE TRUSTED!!! DO NOT TRUST MYSTERY GUILD NOW-A-DAYS!!!!!!!!!!!!!!!!!!!!!!!! THEY’VE CHANGED THEIR POLICIES TO GIVE ONLY BAD “SERVICE” AND TO TREAT OLD CUSTOMERS LIKE DIRT!!!! I was a customer for 25-30 years and had been upped to...
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lemonshark17
Anonymous

AMEN! Do not trust them anymore ...

I didn't like
  • Treatment of long time customer
#803194
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They no longer offer great deals that they used to, for example, 4 or more books for $10 each and free shipping! Now you have to buy their credits and then wait for a book you want as the offer of the month to add two more at a better cost. There is no point in being...
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3.0
I liked
  • Ease of having books delivered to my door
I didn't like
  • Treatment of long time customer
#802523
Reply to reviews
I try to brin up mystery guild either on safari or google and get everything BUT log in page, and a 404 notice. All I want to do is use my membership to buy books, it's never been anything but a hassle. I am willairwin@icloud.com acct no78252364. Just tell me how to...
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I liked
  • New format of credits
#764988
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please , please stop taking money out of my account. I want to opt out.this causes me to have over drafts i did not tell you to do this. please put my money back and do not bother me again. please let me know filercatherine@yahoo.com. thank you.please talk to me . i do...
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#762447
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Your member credits are great if you continuously buy books, but I don't have the money to buy many books - and so you charge me because I don't buy. that seems totally unfair - so please cancel my membership and quit charging me when I don't use the credits. I have...
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3.0
I liked
  • Range of authors
I didn't like
  • Unauthorized charges
#762153
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